Healthcare

Cliniko

Replaces manual patient scheduling, paper-based charting, and the hours of administrative 'after-hours' work spent typing clinical notes.

Monthly Cost
£30–£220+/month
Category
Healthcare

AI Features

  • ✦AI-powered ambient clinical note transcription
  • ✦Automated session summarization from audio recordings
  • ✦Smart appointment scheduling and gap-filling
  • ✦Automated SMS and email patient reminders
  • ✦Intelligent data validation for patient records
  • ✦AI-assisted clinical letter and referral generation

✅ Best For

  • ✓Physiotherapists and osteopaths needing fast charting
  • ✓Multi-practitioner clinics looking for central coordination
  • ✓Mental health professionals requiring high-security note storage
  • ✓Small clinics wanting to automate their front-desk admin

⚠️ Limitations

  • •AI transcription is an add-on cost to the base subscription
  • •No native telehealth video (requires 3rd party integration)
  • •Limited built-in marketing automation compared to CRM-first tools
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Penny's Verdict

Cliniko has long been the gold standard for practice management, but their recent move into AI clinical notes is a game-changer for practitioner burnout. They aren't trying to be an 'all-in-one' marketing engine; they are focused on being the most reliable operating system for your clinic. Their AI doesn't just 'exist' for the sake of it—it specifically tackles the most painful part of a clinician's day: spending three hours typing after the patients have gone home. Don't expect it to run your Facebook ads or manage complex payroll—you'll need to plug in Xero and other tools for that. But if your goal is to reclaim 10 hours a week from administrative hell while maintaining high security standards (GDPR/HIPAA), Cliniko is the smartest choice you can make. It’s built by people who actually understand clinical workflow, and it shows.

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Frequently Asked Questions

Does the AI clinical note feature cost extra?+
Yes. While Cliniko's core features are included in the monthly practitioner fee, the AI transcription service usually operates on a per-minute or credit-based system to cover the heavy processing costs. Expect to pay for what you use.
Is the AI transcription secure for patient privacy?+
Yes. Cliniko is built for healthcare, meaning their AI features are designed to be HIPAA and GDPR compliant. Audio is processed and typically not stored long-term after the text is generated, unlike consumer-grade recording apps.
How accurate is the AI at medical terminology?+
Surprisingly good, but not perfect. It understands standard medical jargon well, but you must review every note. Think of it as a 90% accurate draft that you need to sign off on, rather than a final document.
Can I use Cliniko on my phone or tablet?+
Cliniko is web-based, so it works on any device with a browser. It doesn't have a dedicated app store 'app,' but the mobile-responsive site is excellent for checking your diary or recording AI notes on the go.
Does it integrate with my accounting software?+
Yes, it has a direct, seamless integration with Xero. This is essential because while Cliniko handles the invoices, it isn't a full accounting package for things like VAT returns or business expense tracking.

Tasks Cliniko Can Automate

Appointment SchedulingClinical DocumentationMedical BillingPatient Onboarding

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