Otter.ai

I call the problem Otter.ai solves 'The Meeting Tax'—the hidden cost of paying your smartest people to sit in a room and then forget 40% of what was said by the next morning. Otter.ai is the most mature player in this space. It’s not just a transcription tool anymore; it’s a searchable database of your company’s verbal intelligence. If you are a high-volume meeting culture, the £16-£24/month Business tier pays for itself in one week of reclaimed admin time. However, be careful with the 'autopilot' feature. There is a social cost to having a bot show up to a meeting when you aren't there—it can feel like a surveillance tool if not managed with the right culture. Use it to enhance presence, not to excuse absence. Also, for my friends in the legal or medical sectors: while they have security protocols, you must be extremely diligent about their data retention policies before uploading sensitive client data.